July 2025

When identity theft strikes, every second matters.At defend-id, we deliver more than just protection. We provide fast, real, human support when it’s needed most. Throughout Q2 2025, our U.S.-based service team consistently surpassed industry standards. This level of performance isn’t accidental — it reflects our deep commitment to providing exceptional identity theft protection customer service. 📊 Q2 2025 Service Performance Snapshot Here’s how our service center — powered by our partner, Merchants Information Solutions — performed during the second quarter of 2025: Metric Result Goal Abandon Rate 1.30% ≤ 3% Average Speed to Answer 13 seconds ≤ 20 seconds Calls Answered in 20 Seconds or Less 88.5% ≥ 80%   Clearly, speed and responsiveness are not optional — they’re essential. These metrics demonstrate how we deliver calm in the middle of a crisis. 💬 Hear It From the People We Help Our clients consistently share how much our identity theft protection […]

Workplace identity theft is no longer a fringe cyber issue—it’s an HR, payroll, compliance, and employee‑wellbeing crisis that can drain paychecks, inflate benefits costs, trigger tax headaches, and erode workforce trust. Moreover, recent incidents across universities, manufacturers, food processors, and industrial firms show that any employer—regardless of size or sector—can be hit. (ucnet.universityofcalifornia.edu, reliaquest.com, ice.gov, expressnews.com) Why Employers Should Care When personal or payroll data is misused, employees lose money and time—and employers lose productivity. In fact, a LegalShield workplace survey found that 77% of full‑time employees experienced an identity theft or cybersecurity issue in the past year, and 94% reported related stress. Even more concerning, 85% of employees dealing with a legal or identity problem needed at least one full day off work to address it. Furthermore, Experian’s Cost of Identity Theft: Employee Impact Report 2024 links financial stress—including identity theft fallout—to employees being nearly 5x more likely to […]