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Identity theft can be a terrifying and overwhelming experience. Suddenly, your sense of security feels shattered, and navigating the complexities of restoration can seem daunting. At defend-id, we understand your concerns and are dedicated to guiding you through every step of the recovery process with unwavering service and support. Here is how we go Beyond Service Levels: Real Stories of Identity Theft Recovery (and Why Your Job Should Have This!) Exceeding Service Level Standards: A Commitment to You Our commitment to providing exceptional service shines through with our Recovery Advocates. Consistently meeting or exceeding all set service level agreements (SLAs), ensuring you receive timely and efficient assistance. Here’s a snapshot of our team’s performance: 4th Quarter 2023: Abandon Rate: 1.21% (well below our 3% goal) Average Speed to Answer: 0:15 seconds (surpassing our <20 seconds target) Call Acceptance Rate: 84.4% (exceeding our >80% in 20 seconds objective) 2023 Year-End Performance: […]

Imagine waking up one morning to find your bank account drained, your credit score in tatters, and your personal information floating around the dark web. This chilling scenario isn’t a distant nightmare; it’s the harsh reality of identity theft, a growing threat impacting millions each year. But fear not, champions of your personal fortress! By embracing these powerful resolutions, you can build an impenetrable shield and write your own secure ending for 2024.  Here are your Identity Theft Resolutions for 2024! 1. Build a Digital Fortress: Unbreakable Passwords: Ditch the paper walls of weak passwords! Craft strong, unique passwords for each account, wielding a mix of numbers, symbols, and upper/lower case letters. Enlist the loyal knight of a password manager to effortlessly safeguard your digital vault. Double Down with MFA: Imagine a drawbridge guarding your castle. That’s what multi-factor authentication (MFA) is! Enable it wherever possible to add an extra layer of security and keep intruders at bay. Secure Your Wi-Fi Kingdom: Don’t let strangers waltz […]

The Medicare enrollment period marks not only a crucial time for seniors but also a phase of heightened risk of identity theft in this demographic. With identity thieves increasingly targeting this age group, comprehending these unique risks is crucial for effective prevention. In this blog post, we explore the heightened risk of identity theft in seniors, particularly during the Medicare enrollment period, offering strategic insights and tips to counter this growing concern. Senior Identity Theft Protection During Medicare Enrollment Targeted for Their Vulnerability Seniors are often perceived as more vulnerable due to substantial savings and potential unfamiliarity with digital security measures. The Federal Trade Commission (FTC) finds that individuals over 60 are less likely to report fraud, which can encourage identity thieves. Alarming Statistics: According to the Department of Justice, seniors are 34% more likely to fall victim to identity theft than younger people. The average loss for seniors from […]

I totally get that you see or hear about identity theft protection as part of this or that coverage.  “…it’s offered everywhere already,” one partner said. Why wouldn’t you think it’s all the same…  It is likely though that, those services attached to or bundled into something else only cover a part of the problem. Coverages like insurance for money loss or basic monitoring, but let me explain why having everything together in one package is super important: All-Around Protection: Think of it like a puzzle – if you’re missing a piece, the picture isn’t complete. Our protection plan isn’t just one piece; it’s the whole puzzle. It has different parts that work together, so you’re safe from all angles. Stopping the Bad Stuff: It’s like having a team of detectives watching over your info all the time. They’re on the lookout for anything fishy and can stop bad things from happening before […]

April is Financial Literacy Month, a time to focus on the importance of financial education and how it can help individuals and families achieve their financial goals. Financial literacy is the ability to understand and manage one’s money. It includes understanding basic financial concepts such as budgeting, saving, investing, and debt management. Financial literacy is essential for everyone, but it is especially important to advocate for financial wellness in the workplace.  Employees will benefit and so will the company! There are many reasons why financial literacy is important for employees. First, it can help them make better financial decisions. Employees who are financially literate are more likely to save for retirement, pay off debt, and avoid financial problems. Second, financial literacy can help employees improve their job performance. Employees who are financially stable are more likely to be productive and engaged at work. Third, financial literacy can help employees achieve […]

In today’s fast-paced business world, small business owners face numerous challenges.  Challenges include the cost of providing valuable employee benefits while also keeping expenses low. However, with the growing threat of identity theft, it’s essential to find a way to protect employees while also securing the success of the business. That’s where the idea of “Protecting Employees and Securing Success” comes into play. By including identity theft protection in employee benefits, small businesses can: attract and retain top talent, improve employee morale, and ensure the safety of their employees’ personal and financial information. This article will explore the benefits of offering identity theft protection as a benefit and how it can positively impact both employees and the business. The struggle Small business owners face a constant struggle in trying to balance the cost of employee benefits with the value that these benefits offer to their employees. In today’s digital age, […]

All identity theft is illegal, YES, but what do they mean when they say Employee Criminal identity theft?  Unfortunately, it is not just some fictional story played out in the movie “Identity Thief”.  If you have not seen this movie, I highly recommend it.  Jason Bateman has his identity stolen by Melissa McCarthy and as you can imagine the comedic duo battle throughout the movie…very funny! What is employee criminal identity theft? Employee Criminal identity Theft typically occurs when an identity thief gives an employee’s name or personal information during an arrest or investigation.  They may use a stolen driver’s license or other identification in the employee’s name or simply use the name and information of a friend or relative without showing any identification.  The employee’s data is then added to the state’s criminal database and potentially the national database. Most victims don’t even know about it until much later […]

Do not let your guard down. Always be cautious in revealing information about yourself or your employer.  “Stop, look and think” about emails, texts, and phone calls. Slow down, be aware, be safe, and don’t be the weak link to identity theft. Nearly eight years ago I wrote a December 2014 article for the Arizona Republic titled Read the fine print when buying ID-theft protection services. The premise of my article was that the core product offered to most identity theft protection service providers is credit bureau monitoring and that credit bureau monitoring offers a false sense of security. Credit bureau monitoring cannot monitor non-financial identity theft events.  Events like: taxpayer ID theft and refund fraud, unemployment ID theft, benefits fraud, medical ID theft and fraud, or credential (e.g. driver’s license and passport) ID theft and fraud. The identity theft protection community is largely reputable and trustworthy.   It is not uncommon, […]